Refund, Return & Exchange Policy

We want you to be happy with your order. This policy explains when you can return an item and how refunds work. It is part of our Terms & Conditions.

1. When you can ask for a return, replacement or refund

Please contact us within 7 days of delivery if:

• you received the wrong item;
• the item arrived damaged or defective; or
• the item is missing from your order.

Send us your order number, a short description and clear photos of the item and its packaging through our contact form.

2. What we cannot take back

• Items that have been worn, used, washed, resized, altered or damaged after delivery.
• Items returned without their original packaging or tags, or without prior approval from us.
• Natural variation in colour, size, pattern or markings, which is normal for rudraksha and gemstones.
• Change of mind, unless we have said otherwise on the product page.

3. How it works

1. Contact us as above. We will reply with our decision, usually within a few working days.
2. If your request is approved, we will tell you how to send the item back. We pay the return shipping when the item is wrong, damaged or defective.
3. When we receive and check the item, we send a replacement (subject to stock) or refund you.

4. Refunds

• Approved refunds go back to your original payment method through our payment provider. We start the refund within 7 working days of approving it. After that, the time it takes to show in your account depends on your bank or card issuer.
• We email you a credit note when a refund is issued.
• If we cancel an order (for example for a pricing or stock error), you get a full refund.

5. Pay-per-use services

• If you paid for a service and it could not deliver your result, contact us and we will give you a refund or another use.
• If you have not used a paid use, you can ask us for a refund.
• Once a result has been shown to you, the service has been delivered and cannot be refunded. We make exceptions only where the result was clearly wrong because of an error on our side.

6. Failed or double payments

If money was taken but your order failed, or you were charged twice, contact us with your payment reference. We will confirm the payment and refund any amount that should not have been charged.

Your statutory rights as a consumer are not affected by this policy.

Grievance Officer

If you have a concern about how we handle your personal data, or any complaint about our website or services, please contact our Grievance Officer through our contact form. We will acknowledge your complaint and aim to resolve it within 15 days.

Contact

Write to us through our contact form.